Acceptable Use Policy

This Acceptable Use Policy (AUP) applies to anyone who uses our services, and is a condition of your customer contract with us.

Your Responsibilities 

  • infringe copyright laws i.e. intellectual property
  • mislead or deceive anyone including the creation of ‘spoof’ websites
  • abuse, menace, harass, intimidate or stalk anyone
  • break the law or allow another person to break the law
  • allow and misuse of anyone’s confidential information which includes anyone’s personal information, sensitive information or health information, as defined by the Privacy Act 1988
  • facilitate or engage in any act or omission which is in contravention of the Spam Laws
  • deceive, access or manipulate (or allow anyone else to) our billing systems or any part of our network
  • interfere with someone else’s computer without their permission
  • allow a minor to view or access material which is inappropriate (or not classified for minors) for minors including pornography
  • send or distribute any virus, worm, trojan or other malicious code
  • send alter or create an electronic message (including spoofing) to conceal the true identity of the person from whom it originates
  • interfere with the proper operation of a website, newsgroup, forum or chatroom
  • use a remote system (such as a mail server or proxy server), without the authorisation of the owner of it, for the transmission of data
  • operate a service such as a mail server or proxy server, without proper controls to prevent the use of the service by unauthorised third parties for the transmission of data
  • control or contribute to a Denial of Service attack
  • send, display or publish material which is obscene or offensive; is defamatory or potentially defamatory; would contravene anyone’s intellectual property rights; is likely to incite sexual, religious or racial hatred, violence, discrimination or vilification; and despite anything to the contrary users of our services must not do anything to procure another person to do any of the things prohibited under this AUP.


You may not use the Service to:

  • send, allow to be sent, or assist in the sending of Spam
  • use or distribute any software designed to harvest email addresses
  • otherwise breach Spam Laws

Our Responsibilities and Enforcements

We may suspend our provision of the Service to you in the following events:

  • if the Service provided to you is being used to host any device or service that allows email to be sent between third parties not under your authority and control
  • if you are in breach above; provided however that we will first make reasonable attempts to contact you and give you the opportunity to address the problem within a reasonable time period.
  • What is reasonable in this context will depend on the severity of the problems being caused by the open service of breach referred to above. 4.4. Customer to minimise risk of breach

You agree to use your best endeavours to secure any device or network within your control against being used in breach of above by third parties, including where appropriate:

  • the installation and maintenance of antivirus software
  • the installation and maintenance of firewall software
  • the application of operating system and application software and patches and updates.

Our right to suspend your account applies regardless of whether the open service is provided or the breach is committed intentionally, through misconfiguration, or by other means not authorized by you including but not limited to through a Trojan horse or virus.

We scan any IP address ranges allocated to you for any misuseto detect the presence of misconfigurations.

Our right to terminate the Service

If the Service is suspended and the grounds upon which it was suspended are not corrected by you within 7 days, we may terminate the Service. If the Service is terminated under this clause, you may apply for a pro rate refund of any pre-paid charges for the Service, but we have the right to levy a reasonable fee for any costs incurred as a result of the conduct that resulted in the suspension.


Service: a service or services that we provide
Spam: as defined by the Spam Act 2003 (Cth), and derivations of the word “Spam” have corresponding meanings
Spam Laws: the Spam Act 2003 (Cth), the Spam Regulations 2004 (Cth), the Internet Industry Spam Code of Practice, and any other statute, regulation, determination, order or industry code that may regulate or apply to Spam from time to time

We are here to help

If you have any questions about our privacy policy (or if there is anything in general we can do to assist you), please contact us at – we are always happy to help!